Technical Problems

Connection Problems

If you are having problems with your internet connection:

• YHMAN operations: yhmandesk@yhman.ja.net or 0113 343 5882
  (manned Monday - Friday 07:00 - 23:59
  All other days 09:00 - 23:59
  Closed Christmas day)
• JANET Customer Services: service@ja.net
• JISC RSC YH
  

Security Issues

• YHMAN operations: yhmandesk@yhman.ja.net
• JANET CSIRT: www.ja.net/services/csirt
• Microsoft Windows Security Centre: www.microsoft.com/security
• Virus Alerts:
  
  • http://securityresponse.symantec.com/
  • http://us.mcafee.com/virusInfo/
  • http://www.grisoft.com/doc/1
    

Any other Queries

Phone or email the JISC RSC YH Helpdesk – 0113 343 1000 or support@rsc-yh.ac.uk and we will log your query on our Helpdesk system.

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