Technical FAQ
These are some of the common questions we are asked. If your question isn't here, please email support@rsc-yh.ac.uk and we will try to find an answer for you.
JISC RSC YH Technical Frequently Asked Questions
- Where can I find more information on JANET services?
- How do I notify changes to details of my DNS server
- How do I troubleshoot connection faults?
- How do I report a fault with my JANET connection?
- How do I check on my connection statistics?
- What services does the RSC offer?
Where can I find more information on JANET services?
Try the JANET website – www.ja.net
How do I notify changes to details of my DNS server?
You will need to notify JANET via a modification template. Go to www.ja.net and follow the link to Domain Name Service. Please note that changes to DNS can take up to a week to be actioned around the Internet and you may experience some problems with delayed emails during this time. There is also a reverse delegation template to be completed. Please contact support@rsc-yh.ac.uk if you are planning this work as we will be able to offer assistance including on-site help if required.
How do I troubleshoot connection faults?
Here’s a simple list of tests you can carry out to see if you need to report a problem with your Internet connection: (NB if ping is disabled on your firewall your options for testing are limited to trying access to an outside website; if this fails YHMAN operations desk to report the fault)
- Try to ping one of your internal servers. If this fails you may have a problem with your internal network.
- Ping the inside and outside addresses of your firewall. Failure at this point indicates a firewall problem
- Ping an address such as www.microsoft.com. If this fails, contact YHMAN operations desk to report the fault
- If you can access the Internet via a browser but email is not being delivered, the problem is likely to do with your email server or DNS. Try www.dnsreport.com to narrow down the problem
How do I report a fault with my JANET connection?
Contact YHMAN Operations desk on 0113 343 5882 between 6am and 10pm everyday apart from Christmas Day
How do I check on my connection usage?
JANET provide the NETSIGHT service to allow you to login and get a graphical representation of your last weeks Internet usage. Contact JANET customer Services at www.ja.net to request a login
What technical services does the RSC offer?
- Regular visits by our Technical Coordinator to discuss how to get the best from your JANET connection
- Access to the RSC-YH-TECH@jiscmail.ac.uk mailing list. All Technical Managers are entitled to join the list and we welcome senior technicians too. It’s a good place to ask questions and share experiences. If any questions need a wider audience, I can ask for help from my colleagues on various national lists
- Access to Sub-Regional Technical Forums. All Technical Managers are welcome. We try to hold these once a term and have a guest speaker.
The forums are:
- West Yorkshire , chair Glenys Garnett at Dewsbury College
- South Yorkshire chair Graham Tizzard at Doncaster College
- North Lincs and East Yorkshire chair Mick Mullane at Yorkshire Coast College
- Access to JANET services such as Bandwidth Management and Multisite Connectivity
- Network Analysis visits with the FLUKE Optiview analyser. This can range from healthchecks to detailed troubleshooting. Loan can be arranged subject to insurance cover
- Wireless Pre and Post installation surveys with AirMagnet software. Provide me with a digital plan of the site and I can map actual or optimal coverage via wireless. Also a comprehensive troubleshooting service
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