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JISC RSC YH
44 Clarendon Road
Leeds
LS2 9PJ

T: 0113 343 1000
E: support@rsc-yh.ac.uk

Ken Scott is e-Learning Advisor for Infrastructure and can help with getting the best from your computer infrastructure. Your JANET connection is vital to your organisation and Ken works with YHMAN, the Regional Network Operator, to ensure your connection works effectively.

Advice and guidance is available on the following areas:

• Information Security Management – policies and procedures to safeguard your infrastructure
• Firewalls and Assistance with Connection and Security issues
• Network Design and troubleshooting  and FLUKE Network Analysis
• Wireless Surveying, Advice and Troubleshooting
• Staff Development via brokering training
• Access to JANET Services
• Visits – please call to arrange

Ken arranges meetings for Technical Managers when required and moderates the JISCMAIL email list rsc-yh-tech@jiscmail.ac.uk. Contact him to be added to the list - or for advice on any technical issues - at support@rsc-yh.ac.uk.

Important Contact Details Flyer

Do you know what to do if you suspect you've been hacked or if you have connection-related issues?

Download this Network Contacts sheet and have all the important contact details to hand.